Returns & Exchanges

At Neighbour, we want you to be completely satisfied with your purchase, which is why we offer a 14-day return window for all unworn and unwashed merchandise. Please ensure all original tags are attached and items are in their original packaging to qualify for a full refund or exchange.

1

Initiate Your Request

Log into your account portal and select the order containing the items you wish to return to receive a Return Authorization number.

2

Package Your Items

Carefully place the items and the original packing slip into the shipping box, ensuring the parcel is securely sealed for transit.

3

Attach Shipping Label

Print the prepaid return shipping label provided via email and affix it clearly to the outside of your package, covering any previous barcodes.

4

Drop Off and Track

Hand your package to the designated courier service and retain your drop-off receipt to track the status of your return until it reaches our warehouse.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing